1. Digital assets and token purchases
All purchases of cryptocurrency tokens (including Varyom / METTA), allocation registrations, and on-chain staking commitments are final and non-refundable. Cryptocurrency transactions are irreversible on the underlying blockchain. By purchasing, you acknowledge the risks disclosed in our Risk Disclosure and Crypto Disclosures.
2. Physical goods and merchandise
Physical merchandise may be returned within 14 days of delivery, unused and in original packaging, for a refund less shipping. Contact support@varyom.com.
3. Subscriptions & auto-renewal (California SB-313 & equivalents)
Any recurring subscription plan will state its renewal cadence, price, and cancellation instructions before purchase. You may cancel at any time from your account settings; cancellation stops the next renewal but does not refund the current period unless required by law. California residents may cancel in the same manner used to sign up.
Account reinstatement and Active Member Pass
Members suspended for inactivity may pay a one-time reinstatement fee (currently $19.99) to restore their account immediately, or buy a one-year Active Member Pass (currently $500) that prevents inactivity suspensions for 365 days and does not renew automatically. These payments never lift suspensions issued by an administrator for misconduct. Both are non-refundable once the account has been restored or the pass has started, except where required by law.
4. Chargebacks
Fraudulent chargebacks may result in suspension and legal action to recover funds and costs.
5. Errors
If we charge you in error, contact billing@varyom.com within 30 days for review.